Terms of Service

Last updated: August 31, 2026

This is the agreement between you and Zawo LLC, formerly named TalentLink LLC (the same company, renamed with the State of Utah on May 11, 2026), which operates Elderly. It is written to be read, not to be skipped. By creating an account you accept it.

What Elderly does

Elderly places friendly phone calls to an older adult you name, on a schedule you choose, and sends you a short written note after each call. The calls are held by an artificial voice, not by a person.

Who can use it

You must be 18 or older and live in the United States. You may only sign up an older adult if you have a genuine family or caregiving relationship with them, and you must be able to tell them honestly that these calls are coming.

The permission that matters most

Before we keep recordings of anyone, the first call asks the older adult, out loud, whether they are alright with being called and recorded and with a note going to their family. If they say no, the account stops there. You may not use Elderly to call someone who has refused, or to call someone under a false pretense.

Many states require every party to a recorded call to consent. That is why we ask. Do not ask us to work around it.

Your account

• Keep your password to yourself. You are responsible for what happens under your login.
• The information you give us about the older adult must be accurate. We call the number you provide.
• You may invite other family members. Whatever they do with the access you grant is on you as well.

What you may not do

• Use Elderly to harass, deceive, monitor, or pressure anyone.
• Sign up someone who has not been told, or who has said no.
• Use the calls for sales, collections, surveys, political outreach, or any commercial purpose.
• Resell the service, or try to extract our prompts, models, or recordings by automated means.

If you do any of this, we may close the account immediately.

Paying for it

• The price and what it includes are shown when you sign up. Subscriptions renew monthly on the same date until you cancel.
• Payments are handled by Stripe. We never see your full card number.
• You can cancel at any time from your portal. Cancelling stops the next charge; the calls continue until the end of the period you already paid for.
• If Elderly fails to deliver the calls you paid for, write to us and we will refund that period. We would rather give the money back than argue about it.
• If a price changes, we will email you at least 30 days ahead. You can cancel before it takes effect.

What we promise, and what we do not

We will make an honest, continuing effort to place every scheduled call and deliver every note. We will tell you when something breaks.

We cannot promise that every call connects. Phones go unanswered, numbers change, carriers drop calls, and voices are sometimes misheard. The written notes are generated automatically and can be incomplete or wrong. Read them as a starting point for your own conversation, never as a substitute for talking to the person yourself, and never as a medical or clinical assessment.

The service is provided as it is, without warranties beyond what the law requires of us.

If something goes wrong

To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses. Nothing here limits liability for fraud, or for anything that cannot be limited by law.

Your content

The recordings, transcripts, and notes belong to your family, not to us. You give us permission to store and process them only in order to run the service for you, as described in our Privacy Policy. We do not use them to train general-purpose AI models.

Ending the agreement

You can close your account at any time from the portal, and ask us to delete the data with it. We can suspend or close an account that breaks these terms, that we are required to close, or that we can no longer serve. If we close your account without your having broken anything, we refund the unused portion.

Changes

If we change these terms in a way that matters, we will email you before the change takes effect. Continuing to use Elderly after that means you accept the new version.

Law and disputes

These terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. Before filing anything, email us; almost everything gets resolved that way.

Contact

Zawo LLC (formerly TalentLink LLC), operating as Elderly
2809 N Dandelion Dr, Saratoga Springs, UT 84045
matias@callelderly.com