Terms of Service

What Elderly does

Elderly places friendly phone calls to an older adult you name, on a schedule you choose, and sends you a short written note after each call. The calls are held by an artificial voice, not by a person. When something comes up on a call that the older adult wants done, like booking an appointment or a prescription refill, Elderly writes it down as a request and asks you to approve it. When you approve a request, Elderly contacts the businesses and providers needed to complete it (for example a clinic's scheduling line or a pharmacy) and shares only what's needed to do it. Nothing is done without your approval, and Elderly cannot guarantee that a business or provider will be able to fit a request.

Who can use it

You must be 18 or older and live in the United States. You may only sign up an older adult if you have a genuine family or caregiving relationship with them, and you must be able to tell them honestly that these calls are coming.

The permission that matters most

Before we keep recordings of anyone, the first call asks the older adult, out loud, whether they are alright with being called and recorded and with a note going to their family. If they say no, the account stops there. You may not use Elderly to call someone who has refused, or to call someone under a false pretense.

Many states require every party to a recorded call to consent. That is why we ask. Do not ask us to work around it.

The first call of all, the setup call to you, is recorded and transcribed too, and we use it to draft the profile you confirm in the portal. It is kept under the same rules as every other call.

Voice wellness

Voice wellness comes with the Complete Care plan, and it stays optional: it stays off until you switch it on in your portal and give an explicit consent there. When it is on, the older adult's side of each call is sent, without their name or phone number, to Canary Speech, which reads how they sound rather than what they say and returns readings of stress, mood, energy and overall wellness, along with signals about memory and thinking. We show the memory-and-thinking signals to you only as a trend across several calls, never as a single result, and outputs related to Alzheimer's disease are never shown to you. You may only switch it on for someone you have told about it.

Switching it off in the portal stops the analysis and deletes the readings we hold. How the audio is handled, what Canary Speech keeps and what it may do with de-identified data are set out in our Privacy Policy.

Your account

• Keep your password to yourself. You are responsible for what happens under your login.
• The information you give us about the older adult must be accurate. We call the number you provide.
• You may invite other family members. Whatever they do with the access you grant is on you as well.
• You may share a link with the older adult's doctor. Anyone with that link can open the page, so send it only to the doctor, and turn it off from the portal when it is no longer needed.

Connecting an AI assistant

You may connect Elderly to your own AI assistant, like Claude or ChatGPT. It is optional, and you choose it. The assistant can read conclusions about the calls for the people you can see in the portal and, with the health checks, plain-language conclusions of the voice indicators and of memory and thinking. Those are a heads-up for follow-up, never a diagnosis. The account holder can also approve or decline requests through it. It never gets transcripts or recordings.

Messages you send through the assistant are delivered on the next call like any family message, with the same limits. You can disconnect it anytime in Your account. Your use of the assistant is governed by its provider's own terms and privacy policy, and we are not responsible for what the assistant says or does with the information.

Text messages

Elderly can send you text messages, but only if you tick the box that asks for them, when you create your account or when you verify a mobile number in your portal. It is optional and never a condition of using Elderly.

• Program: Elderly family alerts. We text you when something in a call with your family member is worth your attention the same day, and the verification codes you ask for. Never marketing.
• Frequency: message frequency varies.
• Cost: message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Stop and help: reply STOP to stop at any time, and HELP for help. You can also write to hello@callelderly.com.
• Not for emergencies: a text from us is not an emergency service. In an emergency, call 911.

How we handle your number is in our Privacy Policy.

What you may not do

• Use Elderly to harass, deceive, monitor, or pressure anyone.
• Sign up someone who has not been told, or who has said no.
• Use the calls for sales, collections, surveys, political outreach, or any commercial purpose.
• Resell the service, or try to extract our prompts, models, or recordings by automated means.

If you do any of this, we may close the account immediately.

Plans and prices

There are three plans, and the website shows what each one includes before you create anything.

Companion

Free. No card is asked for.

Assistant

$9.99 a month.

Complete Care

$19.99 a month.

Memories (optional)

$6 a month per person, on any plan. When your loved one shares a story, Ana asks first, and only what they say yes to is saved, as audio and text, for the family.

Launch prices

These are launch prices. If you subscribe at a launch price, you keep that price for as long as you stay subscribed.

Cancelling

Cancel whenever you want, from your portal. No notice period, no fee, no contract. Cancelling your account stops every call. If you only want to stop paying, you can switch to the free Companion plan instead, and Ana keeps calling up to three days a week.

Paying for it

• The price and what each plan includes are shown on the website before you create anything. Paid plans renew monthly on the same date until you cancel.
• Payments are handled by Stripe. We never see your full card number.
• You can cancel at any time from your portal, which opens Stripe's own billing page. If that page will not open for you, write to hello@callelderly.com and we cancel it for you.
• Cancelling stops the next charge; the calls continue until the end of the period you already paid for. We do not automatically refund a part-used month.
• If Elderly fails to deliver the calls you paid for, write to us and we will refund that period. We would rather give the money back than argue about it.
• If a price changes, we will email you at least 30 days ahead. You can cancel before it takes effect.
• Moving to a bigger plan mid-month is prorated by Stripe. Moving to a smaller plan takes effect on the next monthly date, and is not credited back.

What we promise, and what we do not

We will make an honest, continuing effort to place every scheduled call and deliver every note. We will tell you when something breaks.

We cannot promise that every call connects. Phones go unanswered, numbers change, carriers drop calls, and voices are sometimes misheard. The written notes are generated automatically and can be incomplete or wrong. Read them as a starting point for your own conversation, never as a substitute for talking to the person yourself, and never as a medical or clinical assessment.

The service is provided as it is, without warranties beyond what the law requires of us.

If something goes wrong

To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses. Nothing here limits liability for fraud, or for anything that cannot be limited by law.

Your content

The recordings, transcripts, and notes belong to your family, not to us. You give us permission to store and process them only in order to run the service for you, as described in our Privacy Policy. We do not use them to train general-purpose AI models.

If you switch on voice wellness, its readings are part of your content too, and switching it off deletes them. Canary Speech keeps no data that identifies the older adult; under the consent you give when you switch it on, de-identified data may be used by Canary for research and to improve its algorithms.

Ending the agreement

You can close your account at any time from the portal, and ask us to delete the data with it. We can suspend or close an account that breaks these terms, that we are required to close, or that we can no longer serve. If we close your account without your having broken anything, we refund the unused portion.

Changes

If we change these terms in a way that matters, we will email you before the change takes effect. Continuing to use Elderly after that means you accept the new version.

If Elderly closes

We are a young company, and a young company can fail. You are trusting us with a parent's voice, so you are owed a plan for that and not a reassurance.

• If we decide to shut the service down, we will email the account holder at least 30 days before the last call goes out, and we will say so plainly rather than let the calls quietly stop.
• Through that notice period the portal stays open, so you can download the notes and the saved stories.
• Billing stops with the announcement. You are not charged for a month we will not finish.

If we are sold or merged, the agreement and your data move with the business, and we will email you before that happens so that you can close the account first if you would rather.

Law and disputes

These terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. Before filing anything, email us; almost everything gets resolved that way.